FS Pay
New Payment Portal Information
Transitioning from Centennial Bank to FrontSteps FS Pay
Welcome! This page contains everything you need to enroll in the new payment portal and manage your Association payments.
Start Here
- Download the Guides below.
- Create your FrontSteps account here:
https://frontsteps.cloud/CaliberWeb2_Orchid - Enroll in recurring ACH payments (if applicable).
- Review the Frequently Asked Questions below.
Downloads
Instructional Videos
The Payment Resident Support Guide includes contact information for FRONTSTEPS, as well as links to their knowledge base, which includes short instructional videos covering topics such as:
- Adding a payment method
- Making your first payment
- Scheduling payments
- Making a one-time payment
We encourage you to download and keep this information handy.
FAQ
Will my current AutoPay continue?
No. If you are currently enrolled in automatic ACH payments through Centennial Bank, you must enroll in the new system by September 15 2026 to avoid an interruption in your recurring payments.
Do I have to register if I don’t use AutoPay?
No. However, we encourage you to create a portal account so you can view your account information, make online payments, and access additional features.
Why do I have to sign up again?
Centennial Bank is discontinuing the automatic payment system previously used by your Association. Because that system is being retired, all existing automatic payment authorizations will end and new enrollment is required.
Is there a fee to pay online?
Recurring ACH payments from your bank account are free. Credit and debit card payments include a convenience fee charged by the payment processor.
Can I still mail a check?
Yes. Continue using your current payment mailing address until we notify you of the new address.
I need help! Who do I contact?
In the downloads above, you will find a document labeled FRONTSTEPS Payment Resident Support Service. This contains phone numbers, an email support address, and links to instructional videos. If you still have issues, please reach out to us!
Where do I find the portal?
The portal can be found at this URL:
https://frontsteps.cloud/CaliberWeb2_Orchid
Please bookmark this address for future use.